第二节：完形填空(共20小题；每小题1分，满分20分)Not too long ago, an incident that happened at Walt Disney touc

第二节：完形填空(共20小题；每小题1分，满分20分)
Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest 21 out of our Polynesian Village resort(度假胜地) at Walt Disney was asked how she 22 her visit. She told the front-desk clerk she had had a(n) 23 vacation, but was heartbroken about 24 several rolls of Kodak color film(柯达胶卷) she had not yet 25 . At that moment she was particularly 26 over the loss of the pictures she had shot at our Polynesian Luau, 27 this was a memory she especially treasured.
Now, please understand that we have no written service rules 28 lost photos in the park. 29 , the clerk at the front desk 30 Disney’s idea of caring for our 31 . She asked the woman to leave her a couple rolls of 32 film, promising she would try her best to make up for her loss.
Two weeks later the guest received a 33 at her home. In it were photos of all the actors of our show, 34 signed by each performer. There were also 35 of the public procession (游行队伍) and fireworks in the park, taken by the front-desk clerk in her own 36 after work. I happened to know this 37 because this guest wrote us a letter. She said that 38 in her life had she received such good service from any business.
Excellent 39 does not come from policy(政策性的) handbooks. It comes from people who 40 —and from a culture that encourages and models that attitude.
21A. working B. checking C. trying D. staying
22A. expected B. realized C. paid D. enjoyed
23A.disappointing B. wonderful C. uncomfortable D. important
24A. taking B. dropping C. losing D. breaking
25A. developed B. taken C. washed D. produced
26A. silly B. nervous C. calm D. sad
27A. when B. where C. as D. which
28A. covering B. finding C. making D. keeping
29A. Excitedly B. Fortunately C. Therefore D. Quietly
30A. understood B. reminded C. trusted D. discovered
31A. workers B. guests C. managers D. clerks
32A. printed B. shot C. unused D. recorded
33A. film B. card C. camera D. packet
34A. frequently B. personally C. alone D. actually
35A. rules B. pictures C. handbooks D. performances
36A. case B. work C. time D. position
37A. story B. place C. photo D. show
38A. only B. almost C. never D. nearly
39A. advice B. experience C. quality D. service
40A. care B. serve C. like D. know 21-25 BDBCA 26-30 DCABA 31-35 BCDBB 36-40 CACDA

(答案→)21-25 BDBCA 26-30 DCABA 31-35 BCDBB 36-40 CACDA 解析：可联系答.案.网客服索取。

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