Would you like to be a king or queen? To have people waiting on you hand and foot? Many Am

Would you like to be a king or queen? To have people waiting on you hand and foot? Many Americans experience this royal treatment every day. How? By being customers. The American idea of customer service is to make each customer the center of attention. Need proof? Just listen to the commercials. Most of them sound like the McDonald’s ad: “We do it all for you.” Actually, not all stores in America roll out the red carpet for their customers. But wherever you go, good customer service means making customers feel special.
People going shopping in America can expect to be treated with respect from the very beginning. Most places don’t have a “furniture street” or a “computer road” which allow you to compare prices easily. Instead, people often “let their fingers do the walking” through the store hot lines. From the first “hello”, customers receive a satisfying response to their questions. This initial contact can help them decide where to shop.
When customers get to the store, they are treated as honored guests. Customers don’t usually find store clerks sitting around watching TV or playing cards. Instead, the clerks greet them warmly and offer to help them find what they want. In most stores, the clear signs that label each department make shopping a breeze. Customers usually don’t have to ask how much items cost, since prices are clearly marked. And unless they’re at a flea market or a yard sale, they don’t bother trying to bargain.
When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long. Some even offer express lanes for customers with 10 items or less. After they pay for their purchases, customers receive a smile and a warm “thank you” from the clerk. Many stores even allow customers to take their shopping carts out to the parking lot. That way, they don’t have to carry heavy bags out to the car.
【小题1】By quoting (引用) the McDonald’s ad: “We do it all for you”, the author intends to .A．suggest that customers believe what commercials say deeplyB．show readers the American idea on good customer serviceC．express all the stores pay much attention to the customersD．persuade readers to choose the stores with ads correctly【小题2】In the USA, what may you do at first if you want to do some shopping?A．To visit a professional street with lots of similar stores.B．To compare prices in many shops in the same street.C．To make phone calls and get better shopping choices.D．To receive other customers’ answers to the questions.【小题3】Which of the followings shows American stores offer convenience to customers in this passage?A．The store clerks don’t usually sit around watching TV or playing cards.B．Some stores offer price bargain to the customers like a yard sale.C．The clerks give customers a smile and a warm “thank you” after paying.D．Some stores open new checkout lanes when the lanes are crowded.【小题4】Which of the following can be the best title of this passage?A．Customer Service in AmericaB．Excellent Stores in AmericaC．Shopping Rules in AmericaD．Being King or Queen in AmericaB

(答案→)B 解析：这篇文章讲的是美国的消费者服务，美国人做为消费者每天都享受的是国王和女王的待遇。【小题1】写作意图题：根据文章“By being customers. The American idea of customer service is to make each customer the center of attention. Need proof? Just listen to the commercials. Most of them sound like the McDonald’s ad: “We do it all for you.”可看出通过引用麦当劳的广告“We do it all for you”, 作者想告诉读者美国人对好的顾客服务的看法。答案B。【小题2】细节题：根据文章“Instead, people often “let their fingers do the walking” through the store hot lines. From the first “hello”, customers receive a satisfying response to their questions. This initial contact can help them decide where to shop.”可得出在美国如果你想购物，你要首先打电话，做出更好的购物选择，答案C。【小题3】细节题：根据文章的句子：“When customers are ready to check out, they find the nearest and shortest checkout lane. But as Murphy’s Law would have it, whichever lane they get in, all the other lanes will move faster. Good stores open new checkout lanes when the lanes get too long.可看出有的商店在收银台忙碌的时候，会增加收银台的数量，由此可以看出美国人对顾客提供便利，答案D。【小题4】标题确定题：结合全文和第一段的句子： Many Americans experience this royal treatment every day. How? By being customers. The American idea of customer service is to make each customer the center of attention.”可看出这篇文章讲的是美国的消费者服务，答案A。

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