应聘五星级酒店前台常见的英语口语有哪些

急....我要去五星级面试但afraid英语不过关....哪位高人帮帮忙!

Try to study these and I am sure you will get the job. Check In Front desk clerks greet guests upon arrival to the hotel, access their information in the computer system, retrieve their reservation information, secure a credit card for incidental expenses and provide guests with their keys. Communication In some hotels, front desk clerks serve as the intermediaries between guests and other departments in the hotel, relaying requests to the bell captain, valets and housekeeping. Administrative Duties Front desk clerks answer telephones, schedule reservations and transfer callers to guest rooms. They also take messages and distribute mail both to guests and employees of the hotel. Customer Service Front desk clerks answer guests' questions concerning hotel facilities and the hotel's surrounding areas. They also provide assistance in handling customer complaints, involving management as necessary. Sometimes they make reservations for entertainment and dining on behalf of guests as well. Billing and Checkout Front desk clerks often compile bills for hotel stays and handle checkout, where they accept final payment and ensure that keys are returned.

首先，也是必要的。要有一个英文的自我介绍1~2分钟即可。

其次，要对自己的简历做个大概了解。问你的时候能用英文回答上来。

再次，如果你是应聘有经验的岗位。会提问你一些突发状况处理。

如以上回答内容为低俗、色情、不良、暴力、侵权、涉及违法等信息，可以点下面链接进行举报！

点此我要举报以上问答信息