外贸知识请教，客户回复方面的。以下是我回复给客户的邮件，请问大家觉得有什么问题吗？谢谢大家。

特别是在于语气，礼貌方面的。谢谢大家。
以下是客户的询盘：
Our company is interested in modern bathroom and now we are looking for some kind of smart shower. Can you please send me more information about this product?
Thanks very much in advance
Best regards

我们没有该类产品，然后以下是我的回复。谢谢大家。
Thanks very much for your inquiry.
We manufacture unique design faucets in china, led faucets, gold-plated faucets, waterfall faucets, etc.

About the faucet which you inquired is a thermostatic digital display faucet. indicate working time and temperature.combine some technology in it. But sorry to tell you, it isn't a smart faucet.
Please refer the following info.
There is a small generator in it. it worked by water power, supply electricity to the led display.
Faucet warranty is 5 years, led display is 2 years.

Also we have many kind of bathroom and basin sink faucets. please refer our enclose catalogue.

Do you need any other helps? please feel free to let us know.
By the way, I viewed your website. and find some images in it. looks good.

Looking forward to you.
Best regards,
Sincerely

几点拙劣的建议，互相学习吧：

1、收到这样的询盘，知道对方是做这个行业的，但只是他要的那一款产品你家没有，其实还是有合作的可能的。所以思路是正确的，先给对方表示“很遗憾，我们没有这个”，再提及“其实我们有什么什么，或许你会感兴趣”。
2、从邮件的后半部分，感受不到你较强的想和他做生意的愿望，显得很平淡。语言也不容易引发客户对你们产品的兴趣。
3、建议第三段sorry to tell you删掉。直接But it isn't a smart faucet. Belows are some info of this product. 不要轻易说sorry，曾经不止一个客户和我谈到：“中国人很喜欢说sorry，但是很多时候并不需要sorry的。”在他们看来，说sorry之前必定是犯了比较stupid的错误，而你们家没有他要的产品，并不是什么错误，最多算个遗憾。
4、By the way那段感觉是个败笔，并不能让人感觉到你的夸赞来自真心，或者这个夸赞对他们有什么价值，他们心里可能会想：oh, ok, just not bad
5、一些语法错误了，比如
indicate working time前加上which could;
it worked 改成it works, supply改supplies;
Faucet warranty is 5 years, led display is 2 years. 整句改为We offer 5 years warranty for the faucet and 2 years warranty for the display.
enclose 改为 enclosed
Looking forward to you.后面还是改为your reply吧

都没有产品了你还回复他干啥？

客户要的都没有的话，可能就没什么希望了。你看下客户的网站，是不是有相关的产品。

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